At Framky, we value your privacy and are committed to protecting your personal data in line with the EU General Data Protection Regulation (GDPR). This policy explains, in simple terms, how we collect, use, and safeguard your information. If you have questions, contact us at hello@framky.com.
Framky, located at Heliotropów 29 Street, 04-796 Warsaw, Poland, is the data controller responsible for your personal data. We’re registered in Poland under KRS number 0000899512.
We use your personal data to:
Provide services, such as creating and delivering photo products.
Process your orders and contracts.
Send you marketing materials (only with your consent or where legally permitted).
Collaborate with marketing partners.
Address complaints or inquiries.
Analyze and improve our website and services.
We process your data based on:
Your consent (e.g., when you provide your details or agree to marketing).
Contract necessity (e.g., to fulfill your order).
Legitimate interests (e.g., improving our services or sending relevant offers, unless you object).
Legal obligations (e.g., for accounting or consumer protection laws).
We may share your data with:
Trusted partners who help us deliver services (e.g., payment processors, delivery companies, or IT providers). These partners process data on our behalf under strict agreements.
Authorities, when required by law (e.g., tax or regulatory bodies).
Third-party cookie providers (see “Cookies and Third-Party Partners” below for a full list).
We ensure all recipients comply with GDPR and protect your data.
Under GDPR, you have the right to:
Access your personal data we hold.
Correct inaccurate data.
Delete your data (right to be forgotten).
Restrict processing of your data.
Port your data to another provider.
Object to processing (e.g., for marketing or legitimate interests).
Withdraw consent at any time (e.g., for marketing).
Lodge a complaint with a supervisory authority, such as the Polish Office for Personal Data Protection (UODO).
To exercise these rights, email us at hello@framky.com. We’ll respond within one month, as required by GDPR. Consent for marketing is voluntary, and you can withdraw it anytime.
We keep your data only as long as necessary for the purpose it was collected, until you request deletion, or as required by law (e.g., for accounting purposes).
When you visit framky.com, we may collect anonymous data like your browser type or IP address for analytics to improve our site. We use cookies to enhance your experience, and GDPR requires us to be transparent about how they’re used.
Cookies are small text files stored on your device when you visit our website. They help us:
Support essential features (e.g., shopping cart, login, photo compositions).
Personalize your experience (e.g., remembering your preferences).
Show relevant ads.
Analyze site usage (e.g., via Google Analytics).
Cookies are either:
Session cookies: Deleted when you close your browser.
Persistent cookies: Stored for a set period to remember your settings.
We use cookies from the following third-party partners, who may process your data for specific purposes. Below is a complete list, as required by GDPR:
Google Analytics (Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland):
Purpose: Tracks website usage (e.g., pages visited, time spent) to improve user experience and create audience insights.
Data Collected: IP address, browser type, location (if enabled), browsing history, and Google account data (if logged in and consenting to personalized ads).
Retention: Up to 26 months, depending on cookie type.
Details: Data is anonymized where possible. You can manage your data via Google My Activity (myactivity.google.com).
Google Ads and Dynamic Remarketing (Google Ireland Limited):
Purpose: Displays personalized ads based on your browsing behavior and optimizes ad performance.
Data Collected: IP address, cookies, browsing history, and ad interactions.
Retention: Varies by campaign, typically up to 540 days.
Details: You can opt out via Google’s Ads Settings (adssettings.google.com).
Google Tag Manager (Google Ireland Limited):
Purpose: Manages tracking and analytics tags on our site.
Data Collected: IP address, cookies, and site interaction data.
Retention: As needed for analytics, typically up to 26 months.
Details: Works with Google Analytics and Ads for seamless tracking.
Facebook and Instagram Ads (Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland):
Purpose: Tracks your site activity to show personalized ads on Facebook, Instagram, and their ad networks.
Data Collected: IP address, cookies, email (if provided), and site interactions (e.g., clicks, purchases).
Retention: Up to 180 days for ad tracking.
Details: You can manage ad preferences in your Meta account (facebook.com/adpreferences).
Pinterest Ads (Pinterest Europe Limited, Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland):
Purpose: Tracks site activity to deliver tailored ads on Pinterest.
Data Collected: IP address, cookies, and browsing behavior.
Retention: Up to 365 days for ad tracking.
Details: You can opt out via Pinterest’s privacy settings (pinterest.com/settings/privacy).
These partners may transfer data outside the EU (e.g., to the US) under GDPR-compliant agreements, such as Standard Contractual Clauses. By using our site and accepting cookies, you consent to this processing. You can withdraw consent or manage cookies anytime (see below).
You can block or delete cookies via your browser’s privacy settings. Note that disabling cookies may prevent features like shopping or saving photo compositions from working properly. To opt out of personalized ads, visit the third-party links above or use tools like the YourAdChoices portal (youradchoices.com).
By using our site and agreeing to our Privacy Policy, you consent to our use of cookies as described. If you don’t agree, please adjust your browser settings or avoid using our site.
Cart Reminders:
Purpose: Save your cart and remind you of items left behind (if you provide your email).
Data: Email, selected products, and photo compositions.
Legal Basis: Legitimate interest in helping you complete your purchase.
Retention: Up to 60 days or until you buy.
Answering Inquiries:
Purpose: Respond to your questions or concerns.
Data: Name, email, phone, photos, or other details you share.
Legal Basis: Necessary to perform our contract or respond to you.
Retention: Three years or as required by law.
We need your data to process orders, deliver products, and comply with laws. Without it, we can’t fulfill your order.
Saving Photos and Feedback:
Purpose: Store your photos for printing and collect feedback.
Data: Photos, cookies, and feedback you provide.
Legal Basis: Necessary for contract performance.
Retention: Until purchase or you request deletion.
Order Fulfillment:
Purpose: Confirm, deliver, and communicate about your order.
Data: Name, email, delivery address, payment method, IP address, and order details.
Legal Basis: Necessary for contract performance.
Retention: As required by law.
Returns and Consumer Rights:
Purpose: Process returns and comply with consumer protection laws.
Data: Name, phone, email, address, payment details, and return information.
Legal Basis: Contract necessity and legal obligations.
Retention: Until the return is resolved.
Complaints and Disputes:
Purpose: Handle complaints or legal issues.
Data: Name, contact details, and complaint-related information.
Legal Basis: Legal obligations and legitimate interest in resolving disputes.
Retention: Until resolved, or 12 months if no legal action is taken.
Legal Compliance:
Purpose: Meet accounting, tax, or anti-money laundering requirements.
Data: Invoice details, order history, and contract data.
Legal Basis: Legal obligations.
Retention: As required by law.
Referrals:
Purpose: Pay our referral platform if a friend refers you.
Data: Coded email (not stored).
Legal Basis: Legitimate interest in paying our supplier.
Retention: Not retained.
Purpose: Request feedback to improve our services.
Data: Email, name, order number, phone.
Legal Basis: Legitimate interest in improving quality.
Retention: Until we contact you.
Purpose: Manage your account (e.g., save photo compositions, send policy updates, secure your account).
Data: Name, email, phone, address, cookies, IP address, username.
Legal Basis: Contract necessity and legal obligations (e.g., GDPR compliance).
Retention: Two years from your last login or until you delete your account.
Newsletters and Offers:
Purpose: Send relevant offers or newsletters.
Data: Email, purchase history, email interactions, cookies, IP address.
Legal Basis: Consent or legitimate interest (if you’re a customer and haven’t opted out).
Retention: Until you opt out.
Social Media Ads:
Purpose: Show ads on platforms like Facebook or Pinterest.
Data: Email, cookies, IP address.
Legal Basis: Legitimate interest (if you’re a customer and haven’t opted out).
Retention: Two years or until you opt out.
Publishing Feedback:
Purpose: Share your reviews to promote transparency.
Data: Name, email, username (e.g., Instagram), feedback, and photos/videos.
Legal Basis: Legitimate interest in showcasing reviews.
Retention: Until you delete your feedback.
Social Media Posts:
Purpose: Display your photos/videos tagged with #framky or similar on our site.
Data: Username, photo/video, and text.
Legal Basis: Legitimate interest in promoting our products.
Retention: Until you request removal.
Some partners (e.g., Google, Meta, Pinterest) may transfer data to countries outside the EU, such as the US. We ensure these transfers comply with GDPR through safeguards like Standard Contractual Clauses or adequacy decisions.
If you have questions, want to exercise your rights, or need help, email us at hello@framky.com. We’re here to assist!