Terms and Conditions

§ 1 Definitions

  • Administrator – Framky sp. z o. o. with its registered office in Warsaw (04-796), 29 Heliotropów Street, entered in the register of entrepreneurs under KRS No. 0000899512, NIP: 5213928409, REGON: 38893179800000, amount of share capital: PLN 100,000.

  • Framky or Website – a service located at framky.com, where you can order Framky Galleries.

  • Account – your personal profile where you can store bought or downloaded compositions, created during registration.

  • User – you, a person using Framky to buy Framky Gallery products.

  • Framky Gallery – a complete set including: gallery layout, photo printing service, photo framing, printed natural scale gallery template and optionally self-adhesive hangers.

§ 2 General provisions

  1. Framky is operated by the Administrator and offers Framky Galleries for sale.

  2. These Terms and Conditions outline how Framky works and how you can use and purchase from our Website. By using Framky, you accept these Terms. If you don't agree with any part, please stop using the Website.

  3. We try our best, but sometimes mistakes happen. The Administrator is not responsible for: sold-out frames, errors in product photographs, misspellings, inaccurate prices, or incorrect stock information. We'll correct these errors when we find them. If we display an incorrect price for a product you order, we'll contact you about it and wait for your approval of the correct price before proceeding.

  4. All gallery and product images on the website are visualizations. They may not exactly represent the actual appearance, origin, or function of the product.

  5. The Website and its content belong to the Administrator. This content is protected by copyright and marketing laws. You may not copy or use designs, trademarks, product names, layouts or other content without written permission from the Administrator.

§3 Terms of use and intellectual property

  1. When you submit materials for an order, you declare that either:

    • You are the author and own all rights to the material, or
    • You have proper license to use the material and permission from the author for its anonymous distribution

    You are responsible for any copyright infringement from materials you provide. If anyone makes claims against the Administrator because of materials you provided, you'll need to protect the Administrator from any liabilities or cover any losses.

  2. We may place advertising content on the Website related to our Services or third-party goods and services.

  3. You acknowledge that we store your photos to provide our services. All files you send will remain in our system until you ask us to remove them. If you want your photos deleted, please contact us at hello@framky.com.

  4. We grant you permission to access and use Framky according to these Terms. You agree to:

    • Only upload photos you have rights to
    • Not use the Website illegally
    • Not use the Website for purposes other than intended

§4 Account

  1. When registering or placing an order, you'll provide personal information. You confirm this information is correct and complete, and you're responsible for any errors. Our privacy policy explains how we handle your data.

  2. If we suspect your Account has been compromised, there's been a security breach, or you've violated the Terms, we may temporarily block or suspend your Account until the situation is resolved.

  3. Serious violations of these Terms may result in temporary or permanent blocking of your Account.

§5 Ordering Framky Gallery

  1. You can select a photo gallery layout on framky.com. After choosing a layout, you can add optional add-ons according to the Framky Gallery product description, then place your order.

  2. After ordering, you'll receive a link to upload your photos into the specified frames. This link doesn't expire, so you can upload your photos whenever you're ready. Once you've filled the frames with photos and confirmed, we'll begin processing your order.

  3. We'll produce your composition within 10 working days and ship it to your address. If we need more time, we'll let you know.

  4. The purchase agreement is complete when we confirm your order and you receive an email confirmation. We recommend saving this confirmation for any future communication about your order.

§6 Special offers

  1. We may occasionally offer special promotions with different terms than these standard Terms. These special conditions apply only during the promotion period and for specified products. We may end these offers at any time, after which these standard Terms will apply. All product offers on the website are available for a limited time or until sold out.

§ 7 Personal data protection

  1. Your personal data is processed by the Administrator.

  2. Providing accurate personal information during registration is voluntary but necessary to create an Account and use the Website.

  3. Our Privacy Policy contains detailed information about how we process your personal data.

§ 8 Duties and responsibilities of the Administrator

  1. We're committed to running Framky with care to ensure smooth functioning for all Users.

  2. Please note that the Website may occasionally have defects or interruptions due to maintenance, updates, or troubleshooting. The Administrator is not responsible for these temporary disruptions.

  3. We provide technical support for the Website. If you have questions or comments, please contact us at: hello@framky.com

  4. The Administrator's maximum total liability to any User will never exceed the sum of the orders for which we're liable under these Terms or applicable law.

§ 9 Complaints

  1. In accordance with consumer protection laws, you have the right to make a complaint about defective products. If you discover a product defect, please contact us as soon as possible at: hello@framky.com

  2. We'll cover the cost of return shipping when a complaint is accepted.

  3. We'll consider all complaints about the Website's functionality within 30 working days after receiving all necessary information.

  4. When a complaint is accepted and the product returned, we'll issue a refund in accordance with consumer protection laws. We aim to do this within 30 days of receiving the complaint, though timing may vary depending on the product. We reserve the right to reject complaints if the product has no defects according to consumer protection legislation.

§ 10 Returns

  1. You have the right to cancel your purchase within 100 days from receiving your order. Simply notify us within this period, and return the products in the same condition they were delivered. If returned products show signs of use, we may reduce the refund value.

  2. When returning products, you're responsible for the return shipping costs. You're also responsible for the product's condition during the return process. Please send returns within 14 days of notifying us about your cancellation to: ul. Heliotropów 29/D3, 04-796 Warsaw. Items should be in good condition and securely packaged.

  3. Depending on your location, you may be charged additional fees like VAT/local taxes or customs duties. These fees are your responsibility, even if the package is returned before delivery. For more information, please contact us at hello@framky.com.

§ 11 Force majeure

  1. The Administrator is not responsible for delays caused by circumstances beyond our control, such as war, labor disputes, natural disasters, terrorist attacks, technical problems, government orders, power or communication failures, or delays from our subcontractors due to similar circumstances. If such a situation occurs, we'll inform you. If it continues for more than two months, both you and the Administrator have the right to terminate the purchase agreement immediately.

§ 12 Amendments to the Terms

  1. We may update these Terms at any time. We'll notify you of changes via the email address you provided. Changes take effect when you accept the updated Terms (during a new purchase or while browsing) or 30 days after we inform you. We recommend checking the Website or your email regularly to stay informed about any changes.

§ 13 Final provisions

  1. All services provided by the Administrator within Framky are subject to Polish law.

  2. The Administrator may amend these Terms by publishing the updated content on the Website.

  3. These Terms are effective as of 29 September 2022.