Frequenly Asked Questions
Here you'll find answers to most of your questions.
Feel free to contact us if you still need help.
Framky gallery walls
We suggest the following sizes for standard galleries: small (120x80 cm), medium (150x100 cm), large (250x150 cm). However, you can choose any size by entering the width and height of the available space yourself - the system will propose a gallery layout matching these dimensions.
The maximum size of the composition we can produce is 10x5 meters.
Hangers can be used against most walls, but they require a smooth surface.
In what situations will they not work?
Old plaster - if you suspect that your plaster or paint may be coming away from the wall.
Structural walls or brick - their porosity may be too high for the hangers to hold tight enough.
In this situation, it's best to opt for a purchase with traditional installation. The template that will come with the gallery has holes where you need to drill to hang the frames straight and evenly.
They shouldn't. If the hangers are peeled off properly, they will not leave marks on the wall.
If you have old plaster that may be weaker, take special care to peel off the hangers very slowly.
The hangers may leave a minimal glue mark, visible only under the light. Just wipe the wall in this area with a wet cloth, soaked in, for example, liquid with alcohol, to degrease the surface, or use a special sponge, to wipe the dirt off the wall.
Framky Galleries is a proprietary solution for developing photos and framing them without glass. This requires attaching the photo to a hard cardboard board, which we do in the manufacturing process. Therefore, it is not possible to purchase the frames themselves.
However, we are not limited to photo prints. You can upload your child's scanned artwork or an artistic poster to the frame.
We use 3 types of paper, which you can choose when purchasing Gallery:
Standard Photographic Matt - deep colors on perfectly matte 230 g/m2 premium paper.
Fine Art - 100% cotton and acid-free (270 g/m2), warmer with a smooth texture. Surpasses traditional paper in color saturation due to excellent ink absorption.
Hahnemühle Photo Rag Bright White - top fine-art paper with a weight of 310 g/m2 and a refined texture.
- - photos without margin, which completely fill the frames,
- - photos with a margin (small, medium, large) + the possibility of printing an inscription on the margin
- - photos with passepartout - this is a cardboard frame placed in the frame of the photo, covering its edges.
Orders
You can contact us by phone at +48 22 270 1091 or send an email to hello@framky.com. Provide your order number and we will verify if the order can still be canceled. Then, within 7 business days, we will refund the funds using the same method you chose when placing the order. You will be notified by email when the funds are returned to your account.
Payment methods
Poland: Quick online transfer (Przelewy24). Using the Przelewy24 system, you select your bank. In the next step, you log into online banking and confirm the payment. The entire process takes place in an encrypted, secure SSL connection, which ensures the protection of websites and the confidentiality of data transferred electronically. After payment, you return to the Framky website and receive an email confirming and paying for your order, and your dream Photo Gallery is submitted for processing, which you will also be informed about in a separate message.
Shipping
Delivery throughout the European Union is free of charge.
Poland - we offer delivery by courier InPost, DPD, UPS.
Other European Union countries - packages are delivered by courier DPD, UPS.
You can pick up your order in person at our headquarters at 29 Heliotropow Street in Warsaw. If this is the case, please call us in advance to arrange a pickup.
When you receive the package, you should check it carefully. Check it for damage, creases or signs of opening. If you notice anything suspicious, you should open it in the presence of the courier. If the product inside the parcel has been damaged, the courier should prepare a damage report on the spot in which you describe exactly how and what has been damaged in our parcel.
However, when you notice the damage after the courier has already left, you should contact the carrier to draw up a damage report. This should be done within 7 days of receiving the shipment. By the time the courier arrives, the recipient should leave the shipment and its packaging for the courier to inspect.
Returns
- 1. Send an email to hello@framky.com with your order number and requesting a return. We will be pleased if you give us a reason.
- 2. Pack and secure the package, put the return form in it.
- 3. Send the parcel to the address of our headquarters:
Framky sp. z o.o.
29 Heliotropow Street
04-796 Warsaw
- 4. You will receive an e-mail notification when the parcel reaches us.
- 5. Within 14 working days, we will process the return and send the money back to your account. You will be notified by email.
Complaints
Framky is obliged to deliver a product free of defects.
If the sold product is defective or has defects, then the customer, making a complaint, may request removal of the defect, replacement of the product with a new one, make a statement on price reduction or a statement on withdrawal from the contract (the contract cannot be withdrawn from if the product defect is insignificant).
In a situation where Framky Gallery has defects that are not caused by damage to the package by the carrier, send us a message to hello@framky.com, attaching photos showing the defects. We will try to respond as soon as possible with a proposal to solve the problem.
I already have Framky, what's next?
Didn't find the answer to your question?
Write to us, or call us. We will be happy to answer you personally!