Frequently asked questions
Framky Galleries
Framky Gallery is a complete package: a framing layout, your photos printed in high quality and framed in our proprietary glassless frames, and a mounting system: a 1:1 hanging template and self-adhesive hangers for quick, clutter-free installation. We designed Framky Galleries for people who value convenience (no mess, no drilling, no moving furniture), high quality (premium materials) and speed (everything in one place).
Framky Galleries offers layouts with rectangular frames with outer frame sizes of 15×20 cm, 20×30 cm, 25x35cm, 30×40 cm, 40×60 cm, 50×70 cm and square frames with outer frame sizes of 15×15 cm, 20×20 cm, 25×25 cm, 35×35 cm, 45×45 cm. The sizes of the frames are chosen so that many beautiful layouts are created from them.
Currently, the store offers frames in black, beech, rustic oak, gold and white. You can find color details in each product.
We manufacture the frames with our own hands from MDF profiles. They are sourced from renewable resources and are FSC-certified – meeting the criteria for responsible forest management.
We have developed a proprietary solution for the production of frames without glass following the example of art galleries. In our opinion The glass in the frame worsens the color perception of the photo, generates light reflections from the environment, and a thin print crushed by glass tends to ripple. Giving up the glass produces an effect that pleases the eye with its full depth of color, without any reflections, reflections and ripples, regardless of the viewing angle.
While we currently do not offer customized layouts, Framky proudly provides over 100,000 pre-composed frame arrangements, tailored for walls of different sizes and proportions. These layouts are divided into numerous categories, allowing you to swiftly filter by the number of frames or price. We are confident you will find a layout that fits your vision perfectly.
Yes. On the product page, before going to the shopping cart, you can uncheck whether you want to purchase the selected gallery with or without the template. Giving up the template means having to tediously measure the position of each frame on the wall, and then marking out the places for nails or screw holes.
Yes. On the product page, before going to the shopping cart, you can uncheck whether you want to purchase the selected gallery with or without self-adhesive hangers. Giving up self-adhesive hangers means that the frames have to be mounted in the traditional way – with screws or nails.
We package your gallery in a proprietary cardboard box. It is tailored to the frames you ordered and designed so that none of the ordered items are damaged during delivery. The frames are separated by cardboard walls. If templates and hangers have been ordered, they are placed in a safe space between the frames.
Photos for Framky Galleries
Framky Galleries is a proprietary solution for developing photos and framing them without glass (read more about the proprietary framing system). This requires attaching the photo to a hard surface, which we do in the Framky gallery production process. Therefore, it is not possible to put your own photos in our frames.
We accept JPG, PNG or HEIC (iPhone) files format. Depending on the frame, we have different requirements for the resolution (size) of digital files. The largest frame (50×70) requires a file with a resolution of at least 3000 x 4000 px (12 megapixels). A 30×40 frame requires a 2000 x 3000 px (6 megapixel) file. Instagram files (1920 x 1440 px) can be enlarged to a maximum of a 30×20 cm frame. Framky Studio will tell you if the photo resolution suits the chosen frame.
We print your photos on one of the best photo printers for artists by Epson (SureColor P9500), on photo papers with a perfectly matte premium coating. The printer provides 99% Pantone color coverage and, together with the paper, gives the effect of exceptional color depth, unmatched by traditional photo developing methods.
We do not use the classic passepartout punched from cardboard. Our solution involves printing a white space on the photo, a margin that looks like a passepartout. When uploading photos, you will decide whether or not your photos should include a margin.
Yes, we offer a photo replacement service as part of the frame layout you purchased. Replacement is simple and cheaper (price does not include frame production). Just email us at hello@framky.pl.
Framky hanging system
Our proprietary hanging system consists of a natural scale gallery template and self-adhesive hangers. Only by having our hanging system you will be able to get the quick installation effect in about a dozen minutes. All you need to do is temporarily glue the template to the desired place on the wall, stick the hangers in the designated place, remove the template and apply the frames. When installing galleries without the Framky hanging system, the time is increased by measuring and mapping the layout of the frames on the wall and drilling nail holes.
Smaller galleries with our hanging system can be installed even by one person. For wider layouts (more than 1.5 m) you will need a helping hand when gluing the template to the wall. You could do the rest alone, although it is always nicer with company 🙂
None! We designed this solution for maximum simplicity and speed. You may only need a tape measure or level if you want to make sure the template hangs perfectly straight.
No, as long as the wall to which they were glued is in good condition and was degreased with the enclosed wipe before attaching the hangers.
No, if the hangers are peeled off correctly, they will not leave marks on the wall.
Orders
It depends on the variant of the product purchased. Framky Gallery production takes 1-3 business days from the time you upload your photos for development. Just developing photos or printing a template takes 1-2 business days. Delivery of products, regardless of their type, is approx. 1-2 business days. You will download the free templates in PDF to your computer right away.
Yes, you can cancel your order by contacting us by phone (+48 22 270 1091) or email (hello@framky.com), before uploading and approving the photos for development.
Payments
Yes, all you need to do is to enter the name of the company and provide the correct tax ID number in the order form.
We accept payments by Blik, Visa and MasterCard, Apple Pay and Google Pay mobile payment systems.
No, payment can only be made through the Framky store.
No, payment can only be made through the Framky store at the time of ordering.
Yes, we support Visa and MasterCard payments.
Delivery
For orders delivered to Poland: from 199 PLN shipping is free. Below this amount the shipping cost is 19 PLN. Within the European Union, outside Poland, the shipping cost is fixed regardless of the amount of the order and is 79 PLN.
Yes, the products purchased in our store can be picked up in person at our headquarters on ul. Heliotropów 29/D3 in Warsaw. All we ask is that you call us in advance and let us know that you’re coming.
We offer courier deliveries and personal pickup. Due to the fact that parcels can be large, we do not send them to parcel machines.
At the moment we handle orders throughout the European Union. We plan to gradually expand the list of countries.
It is important to carefully check the package while still receiving it from the courier. If the products inside are damaged as a result of the box damage, it should be noted when signing the receipt. Do not accept the shipment without reservations. The courier on the spot should write a damage report. However, if you notice damage after receiving the package, you should report it to the carrier for a damage report. This must be done within 7 days of receipt of the shipment. Until the arrival of the courier, the recipient should leave the shipment and its packaging for the courier’s inspection.
Troubleshooting
Contact us immediately by phone (+48 22 270 1091) or email (hello@framky.com).
Please contact us by phone +48 22 270 1091 or by email at hello@framky.com. During business hours, our team watches over these channels and tries to solve all problems immediately.
Be sure to contact us by phone (+48 22 270 1091) and email (hello@framky.com). Please attach photos documenting the damage.
Yes, you have 100 days to return your purchased gallery, with no signs of use, and no need to justify the reason for this decision (although we’d be glad if you tell us what happened so we can improve next time).
