Frequenly Asked Questions
Here you'll find answers to most of your questions.
Feel free to contact us if you still need help.
Framky gallery walls
We suggest the following sizes for standard galleries: small (120x80 cm), medium (150x100 cm), large (250x150 cm). However, you can choose any size by entering the width and height of the available space yourself - the system will propose a gallery layout matching these dimensions.
The maximum size of the composition we can produce is 10x5 meters.
Framky offers frames in any size from 15x15 cm up to 55x55 cm (in 5 cm increments). We also have 50x70 and 55x70 cm frames.
Currently, we make frames from 15x16 mm MDF profile available in 6 colors: black, white, rustic oak, beech, silver, gold.
We manufacture the frames with our own hands from MDF profiles. They are sourced from renewable resources and are FSC MIX-certified, meeting the criteria for responsible forest management.
We have developed a proprietary solution for the production of frames without glass following the example of art galleries. In our opinion, glass in the frame dulls the colors of the photo, reflects light from the environment, and a thin print covered by glass tends to ripple and deform. Without glass, the colors remain clear and vibrant, regardless of the ambient light.
We glue the photos to a rigid cardboard board. Thanks to this, they will remain perfectly flat and deform over the years, as in the case of ordinary frames with glass.
We have hundreds of thousands of frame layouts available. We allow you to conveniently filter by size, number of frames or price. We are confident that you will find a setting that perfectly fits your vision.
Yes, we offer the ability to create custom layouts. Just press the edit layout button.
Yes, there is such an option, although we do not recommend choosing it. On the product page, before going to the shopping cart, you can choose whether you want to buy the gallery with or without the hanging system. Ordering without a hanging system means that the frames must be mounted in the traditional way - with screws or nails, and the customer must designate the places where they are attached to the wall himself.
You can order frames without adhesive hangers. We do not include screws or nails. They should be selected for the specific material of which the wall is made.
Yes, there is such an option. On the product page, before going to the shopping cart, you can choose whether you want to buy the gallery with or without a template. Giving up the template means you will have to painstakingly measure the position of each frame on the wall, and then mark the nail or screw hole locations.
Hangers can be used against most walls, but they require a smooth surface.
In what situations will they not work?
Old plaster - if you suspect that your plaster or paint may be coming away from the wall.
Structural walls or brick - their porosity may be too high for the hangers to hold tight enough.
In this situation, it's best to opt for a purchase with traditional installation. The template that will come with the gallery has holes where you need to drill to hang the frames straight and evenly.
They shouldn't. If the hangers are peeled off properly, they will not leave marks on the wall.
If you have old plaster that may be weaker, take special care to peel off the hangers very slowly.
The hangers may leave a minimal glue mark, visible only under the light. Just wipe the wall in this area with a wet cloth, soaked in, for example, liquid with alcohol, to degrease the surface, or use a special sponge, to wipe the dirt off the wall.
No, as long as the wall to which they were glued was degreased with the attached cloth before attaching the hangers. Much also depends on the wall - if it has a high porosity, is uneven, structured, it is possible that after some time they will peel off. On a sufficiently smooth surface, the hangers will stick for many years. Our frames are lightweight, so they do not put too much strain on the hanging system.
The whole thing takes about 15 minutes.
Smaller Gallery with our hanging system, can be installed even by one person. For wider layouts (more than 1.5 m), you will need the help of a second person when gluing the stencil to the wall. You can do the rest on your own, although it is always more enjoyable with company.
You don't need anything. We designed this solution for maximum simplicity and speed. If you want to make sure the stencil hangs perfectly straight, you may only need a tape measure or level.
Simply remove the frames from the hangers, then gently pull on the protruding piece of tape, while holding the hanger from above.
It is very important that the Gallery is not hung in a place where there is a lot of moisture. Avoid walls where there is a risk of splashing and contact with water. For better photo quality - image reception, colors, lack of light reflections, our frames do not have glass and photographs are not separated from the environment, so water drops and steam can damage them.
Framky Galleries is a proprietary solution for developing photos and framing them without glass. This requires attaching the photo to a hard cardboard board, which we do in the manufacturing process. Therefore, it is not possible to purchase the frames themselves.
However, we are not limited to photo prints. You can upload your child's scanned artwork or an artistic poster to the frame.
We accept JPG, PNG or HEIC (iPhone). Depending on the frame, we have different resolution (size) requirements for digital files. The largest frame (55×70) requires a file resolution of at least 3000 x 4000 px (12 Mpx). A 30×40 frame requires a file of 2000 x 3000 px (6 Mpx). Instagram files (1920 x 1440 px) can be enlarged to a maximum frame of 30 x 20 cm. Framky Studio will tell you if the resolution of the photo fits the selected frame. However, be sure not to send photos to each other via instant messaging, as they then lose quality.
We use 3 types of paper, which you can choose when purchasing Gallery:
Standard Photographic Matt - deep colors on perfectly matte 230 g/m2 premium paper.
Fine Art - 100% cotton and acid-free (270 g/m2), warmer with a smooth texture. Surpasses traditional paper in color saturation due to excellent ink absorption.
Hahnemühle Photo Rag Bright White - top fine-art paper with a weight of 310 g/m2 and a refined texture.
We offer 3 options:
- - photos without margin, which completely fill the frames,
- - photos with a margin (small, medium, large) + the possibility of printing an inscription on the margin
- - photos with passepartout - this is a cardboard frame placed in the frame of the photo, covering its edges.
We have a top-of-the-line 12 ink Epson printer, reproducing 99% of the color scalePanton. Our prints provide high quality and color fidelity, and combined with our paper, gives the effect of exceptional color depth.
Orders
Delivering Framky requires: - Framky Gallery production, - the completion of shipping, - the time required for delivery. The whole thing takes about 7 working days from the date of order.
The production of Framky Gallery (printing photos, template and production of frames) takes about 3 working days from the moment of placing an order.
You can monitor each stage of your order and package tracking through your User Account. In addition, we send emails with information about changes in the status of the order and the number for tracking the package.
Yes, you can cancel your order provided that we have not yet started production. Please contact us as soon as possible regarding this matter.
You can contact us by phone at +48 22 270 1091 or send an email to hello@framky.com. Provide your order number and we will verify if the order can still be canceled. Then, within 7 business days, we will refund the funds using the same method you chose when placing the order. You will be notified by email when the funds are returned to your account.
Payment methods
European Union countries:
You can pay for Framky Gallery with VISA, Mastercard, Apple Pay and Google Pay, as well as with payment systems: GiroPay, SEPA, Sofort, Stripe.
Poland:
Quick online transfer (Przelewy24).
Using the Przelewy24 system, you select your bank. In the next step, you log into online banking and confirm the payment. The entire process takes place in an encrypted, secure SSL connection, which ensures the protection of websites and the confidentiality of data transferred electronically. After payment, you return to the Framky website and receive an email confirming and paying for your order, and your dream Photo Gallery is submitted for processing, which you will also be informed about in a separate message.
There is a discount code printed on the gift card, which should be entered at the very end of the order processing - when choosing payment. Then the price for Framky Gallery will be reduced by the amount assigned to the gift card.
Yes, just enter your company name and provide a valid tax identification number in the order form.
Shipping
Parcels are delivered by courier. The average delivery time (within the European Union) is 2-3 working days from the moment of sending the package. The total waiting time for delivery is about 7 working days from the date of order.
Delivery throughout the European Union is free of charge.
Poland - we offer delivery by courier InPost, DPD, UPS.
Other European Union countries - packages are delivered by courier DPD, UPS.
You can pick up your order in person at our headquarters at 29 Heliotropow Street in Warsaw. If this is the case, please call us in advance to arrange a pickup.
Our packages can be large, so we do not use parcel machines for size reasons.
You can monitor each stage of your order and the tracking of your package through your User Account. In addition, we send emails with information about changes in the status of the order and the number to track the package with the carrier.
We currently ship orders throughout the European Union. We plan to gradually expand the list of countries.
Occasionally there may be delays in the production of the order, in this situation we inform the customer by e-mail. In case you have not received an e-mail from us, and the package is delayed, it is probably due to problems with the delivery of the package on the part of the shipping company. In this situation, please contact us by phone or email.
This is probably an error on the side of the carrier. In this situation, please contact the selected courier company to clarify the cause of the problem.
When you receive the package, you should check it carefully. Check it for damage, creases or signs of opening. If you notice anything suspicious, you should open it in the presence of the courier. If the product inside the parcel has been damaged, the courier should prepare a damage report on the spot in which you describe exactly how and what has been damaged in our parcel.
However, when you notice the damage after the courier has already left, you should contact the carrier to draw up a damage report. This should be done within 7 days of receiving the shipment. By the time the courier arrives, the recipient should leave the shipment and its packaging for the courier to inspect.
Returns
From the moment you receive your order, you have up to 100 days to return the purchased Gallery, provided it has not been installed. Shipping costs are to be borne by the customer. The parcel must be sent via registered mail so that the customer can receive a shipment confirmation and package number. These must be retained until your payment is returned to your account. We will process your return within 14 business days after the package is delivered to us. The money on your account will be refunded by the same method you chose when placing the order. However, when, in our opinion, the gallery shows signs of use, in such a situation we will not return the payment, and we will resend the package to you. You will be informed of this in an email.
- 1. Send an email to hello@framky.com with your order number and requesting a return. We will be pleased if you give us a reason.
- 2. Pack and secure the package, put the return form in it.
- 3. Send the parcel to the address of our headquarters:
Framky sp. z o.o.
29 Heliotropow Street
04-796 Warsaw
- 4. You will receive an e-mail notification when the parcel reaches us.
- 5. Within 14 working days, we will process the return and send the money back to your account. You will be notified by email.
The customer is responsible for the condition of the returned product, so it is best if you securely pack the Gallery in the original box and seal it with tapes, because our packaging is designed in such a way that it does not need additional fillers inside to keep the frames stable. If you no longer have this box, then find a replacement box that will guarantee that the Gallery will be transported properly. Fill the spaces with, for example, crumpled newspapers, pieces of paper or pieces of other cardboard so that the frames do not move during transport.
Complaints
If such a situation has occurred, please send us a message to hello@framky.com with your name and order number. We will try to respond as soon as possible with a proposal to solve this problem.
If this situation has occurred, please send us a message to hello@framky.com, stating your name, order number and attaching photos showing the damage. We will try to respond as soon as possible with a proposal to solve the problem.
Framky is obliged to deliver a product free of defects.
If the sold product is defective or has defects, then the customer, making a complaint, may request removal of the defect, replacement of the product with a new one, make a statement on price reduction or a statement on withdrawal from the contract (the contract cannot be withdrawn from if the product defect is insignificant).
In a situation where Framky Gallery has defects that are not caused by damage to the package by the carrier, send us a message to hello@framky.com, attaching photos showing the defects. We will try to respond as soon as possible with a proposal to solve the problem.
I already have Framky, what's next?
Care is very simple - dust settles only on the edges of the frames, which you can quickly wipe with a dry cloth.
Yes, we have taken care of the future of your Gallery. You can easily replace and buy new photos. This is made possible by your User Account in our store. By logging in, you have access to your gallery that you once ordered. As part of the "Framky lives with you" service, you can edit it and click on the individual frames where you want to replace the photos. They will be printed on the same paper, with the same printer and glued on the same board, so they will match the whole composition.
Yes, you can also extend your Gallery with new frames - by logging in, just edit your previous order and set up new frames at your discretion in the places you want. You can purchase a template that covers your entire Gallery to simply and quickly hang the new frames and match them to your Gallery.
Didn't find the answer to your question?
Write to us, or call us. We will be happy to answer you personally!
