Returns & Complaints Policy

General

We provide a 100-day return policy, which means you have 100 days from receipt of the Framky to submit a return request.

To be eligible for return, the product must be in the same condition in which you received it and must be in its original packaging.

To start the return procedure, please contact us at hello@framky.com. If the return is accepted, we will send you a return label and instructions on how and where to send the package. Items sent back to us without a return order will not be accepted.

If you have any questions about a return, you can always contact us at hello@framky.com.

Returns are sent to the address:

Framky sp. z o.o.
Heliotropów 29/D3
04-796 Warsaw
NIP: 5213928409

Damage and problems

Please check your order upon receipt and contact us immediately if the product is defective, damaged, or if you have received the wrong product so that we can assess the problem and resolve it.

Exceptions/non-reimbursable items

Unfortunately, we do not accept returns on sale products.

Returns

Once we have received and reviewed your return, we will let you know if your refund has been approved or not. If the return is approved, you will receive an automatic refund using your original payment method. Note that it may take some time for the bank or credit card company to process and credit the refund.