All information about our galleries - sizes, materials, installation methods, and technical specifications. Learn how to create the perfect gallery for your space.
How large a photo wall gallery can I design for my home?
We suggest the following sizes for standard galleries: small (120x80 cm), medium (150x100 cm), large (250x150 cm). However, you can choose any size by entering the width and height of the available space yourself - the system will propose a gallery layout that fits those dimensions. The maximum size of the photo wall composition we can produce is 10x5 meters.
What picture frame sizes are available for gallery walls?
Framky offers frames in any size from 15x15 cm to 55x55 cm (in 5 cm increments). We also have picture frames in 50x70 and 55x70 cm.
What photo frame colours are available for wall galleries?
We currently produce frames from 15x16 mm MDF profiles available in 6 colors: black, white, rustic oak, beech, silver, gold.
What materials are the picture frames made of?
We handcraft the frames from MDF profiles. They come from renewable resources and have FSC MIX certification, meeting the criteria for responsible forest management.
Do the photo frames have glass protection?
We have developed our own solution for producing frames without glass, inspired by art galleries. In our opinion, glass in a frame dulls the colours of the photo, reflects ambient light, and a thin print covered with glass tends to wave and deform. Without glass, the colours remain clear and vivid, regardless of the ambient light.
What is the quality of photo printing for framed pictures?
All photos are computer edited and manually checked for colour accuracy. We use the highest quality printers for photo printing. Varnish applied to the photo layer protects it from UV radiation and mechanical damage.
How many gallery wall layouts do you have to choose from?
We have hundreds of thousands of frame layouts. We enable convenient filtering by size, number of frames, or price. We are confident that you will find a gallery wall setting that perfectly matches your vision.
Can I create a custom picture frame layout for my wall?
Yes, we offer the possibility to create custom layouts. Just press the layout edit button.
What is included in the photo frame hanging system?
The set includes a hanging template and double-sided adhesive pads (hangers) that allow you to hang the frames without drilling holes in the wall. You can also use the traditional method by hammering nails where the centres of the frames are marked on the template.
Do the picture frame hangers stick to every wall type?
The hangers can be used on most walls, but they require a smooth surface. When will they not work? Old plaster - if you suspect that the plaster or paint may be peeling off the wall. Textured walls or brick - their porosity may be too high for the hangers to hold firmly enough. In such a situation, it is best to opt for a purchase with traditional mounting. The template that will be delivered with the gallery has holes where you need to drill to hang the frames straight and evenly.
Will hanging photo frames damage my walls?
Framky adhesive hangers will not damage the wall. Installed according to the instructions, they can be easily removed without damaging the paint. A thin hanger strip may remain on the wall that can be removed with nail polish remover or acetone. We have not observed paint damage while removing the strip from the wall when the frames were mounted according to the instructions.
Will the picture frame hangers peel off the wall over time?
No, as long as the wall to which they were glued was degreased with the included cloth before attaching the hangers. A lot also depends on the wall - if it has high porosity, is uneven, textured, it is possible that they will peel off after some time. On a sufficiently smooth surface, the hangers will hold for many years. Our frames are light, so they do not burden the hanging system too much.
How long does it take to hang a photo wall gallery using the Framky system?
The whole process of hanging your photo wall takes about 15 minutes.
Can I hang the picture frame gallery on my own?
Yes, you can easily hang the gallery yourself. You can also ask for help, the work will go smoother and faster. The second person is especially useful for holding large templates.
What tools do I need for hanging photo frames on walls?
The set includes all the elements needed to hang frames. Level, pencil, eraser, damp cloth, hangers, user manual, and hanging template. For traditional assembly: hammer and thin nails.
How to remove picture frames from walls without damage?
Just remove the frame from the wall, hold the hanger strip that sticks to the wall with one hand. With the other hand, gently and slowly pull the green hanger strip until the entire hanger comes off the wall. The strip stretches to up to half a meter. If part of the strip remains on the wall, scrape off with a sharp tool and clean the residue with acetone.
Which rooms are best for photo wall galleries?
There are no restrictions. Photo walls work great in living rooms, bedrooms, hallways, staircases, offices, waiting rooms, and clinics.
Can I order picture frames only without photos?
Framky Galleries are our own solution for printing photos and framing them without glass. This requires gluing the photo to a hard cardboard plate, which we do in the production process. Therefore, it is not possible to purchase frames only. However, we are not limited to photographic prints. You can send a scanned child's work or an artistic poster to the frame.
What are the photo requirements for picture frame printing?
You can upload photos in JPG or PNG format. The application will immediately check the quality of the uploaded photo and indicate whether it will look good in the frame of the given size. The recommended resolution for photo printing is 150-300 dpi.
What types of paper do you use for photo printing in frames?
We use 3 types of paper that you can choose when buying the Gallery: Standard Photographic Matt - deep colours on perfectly matte premium paper 230 g/m2. Fine Art - 100% cotton and anhydrous (270 g/m2), warmer with a smooth texture. It surpasses traditional paper in colour saturation due to excellent ink absorption. Hahnemühle Photo Rag Bright White - top-class fine-art paper weighing 310 g/m2 with a sophisticated texture.
Do you offer passepartout mats for picture frames?
Yes, we offer white, ecru, and black passepartouts in sizes from 2 to 7.5 cm. You can enable or disable them for each frame individually in the editing tool. Passepartouts are cut on professional machines and give the gallery elegance and a sophisticated finish.
Orders
Everything about placing orders, payment methods, and invoicing for your photo frames.
How to use a gift voucher for photo frame purchase?
The gift card has a discount code printed on it, which should be entered at the very end of the ordering process - when choosing payment. The price for the Framky Gallery will then be reduced by the amount assigned to the gift card.
Can I get a VAT invoice for my picture frame order?
Yes, just enter the company name and provide a valid VAT number in the order form.
Is cash on delivery available for photo frame orders?
We do not offer cash on delivery. Payment can only be made through the Framky store at the time of ordering.
Shipping
Information about shipping methods, delivery times, and tracking your frame orders.
How long does picture frame delivery take?
Packages are delivered by courier. The average delivery time (within the EU) is 2-3 business days from the date of shipment. The total waiting time for delivery is approximately 7 business days from the date of placing the order.
What delivery options are available for photo frames?
Delivery throughout the European Union is free. Poland – we offer delivery by InPost, DPD, UPS. Other EU countries – packages are delivered by DPD or UPS. You can also pick up your order in person at our headquarters at 29 Heliotropów Street in Warsaw. In this case, please contact us by phone in advance to arrange a pickup time.
Why don't you ship picture frames to parcel lockers?
Our packages can be large, so due to size restrictions, we do not use parcel lockers.
How can I track my photo frame order?
You can check each stage of order fulfillment and track the package in your User Account. Additionally, we send emails with information about order status changes and the tracking number for the carrier.
Which countries do you ship picture frames to?
We currently ship throughout the European Union. We plan to gradually expand the list of countries.
What if my photo frame order is delayed?
Occasionally, there may be delays in order production – in such a situation, we inform the customer by email. If you have not received a message from us and the shipment is delayed, the reason is probably delivery problems on the part of the courier company. Then contact us by phone or email.
How to check the delivery status of my picture frames?
This is probably an error on the part of the carrier. In this situation, contact the selected courier company to clarify the cause of the problem.
What to do if my photo frame package is damaged?
Upon receiving the shipment, inspect it carefully. Check for damage, dents, or signs of opening. If you notice anything suspicious, open the package in the presence of the courier. If the product inside is damaged, the courier should prepare a damage report on the spot, in which you describe exactly what and how it was damaged. If you notice the damage only after the courier has left, contact the carrier to prepare a damage report. This must be done within 7 days of receiving the shipment. Until the courier arrives, the recipient should leave the shipment with the packaging for inspection.
Returns
Return policy, refunds, and warranty information for photo galleries.
What is the return policy for picture frames?
From the moment you receive the order, you have up to 60 days to return the purchased gallery, provided it has not been installed. Shipping costs are borne by the customer. The shipment must be sent by registered mail so that the customer can receive a shipping confirmation and package number. Keep them until the payment is refunded to your account. Your return will be processed within 14 business days after the package is delivered to us. The money will be refunded to your account using the same method you chose when placing the order. However, if, in our opinion, the gallery shows signs of use, in such a situation, we will not refund the payment, and the package will be sent back to you. You will be informed about this by email.
How to return photo frames for a refund?
Send an email to hello@framky.com with the order number requesting a return. We would appreciate it if you provide a reason. Pack and secure the package with the return form inside. Send the package to one of the return addresses provided on our contact page. You will receive an email notification when we receive your package. We will process your return within 14 business days and refund the money to your account. You will be notified by email after the refund is completed.
How to pack picture frames for return?
The customer is responsible for the condition of the returned product, so it is best if you securely pack the gallery in the original box and seal it with tape, as our packaging is designed in such a way that it does not need additional fillers inside for the frames to be stable. If you no longer have this box, find a replacement box that will ensure that the gallery is properly transported. Fill the spaces, for example, with crumpled newspapers, pieces of paper, or pieces of other cardboard, so that the frames do not move during transport.
Where to send returned photo frames?
Framky sp. z o.o., 29 Heliotropów Street, 04-796 Warsaw
Complaints
Guidelines for submitting complaints and resolving product issues. Learn what to do in case of damaged or incomplete shipments.
What if my photo frame order is incomplete?
If this situation occurs, please send a message to hello@framky.com with your first and last name and order number. We will try to respond as soon as possible with a proposal to solve this problem.
What to do if picture frames are damaged?
If this situation occurs, please send a message to hello@framky.com, providing your first and last name, order number, and attaching photos showing the damage. We will try to respond as soon as possible with a proposal to solve the problem.
How to file a complaint about photo frames?
Framky is obliged to deliver a product free from defects. If the sold product is defective or has defects, the customer, by filing a complaint, can request the removal of the defect, replacement of the product with a new one, make a statement about reducing the price, or a statement about withdrawing from the contract (you cannot withdraw from the contract if the product defect is insignificant). In a situation where the Framky gallery has defects that are not caused by damage to the package by the courier, send us a message to hello@framky.com, attaching photos showing the defects. We will try to respond as soon as possible with a proposal to solve the problem.
I Already Have Framky, What Next?
Maintenance, care, and expanding your photo gallery after purchase.
How to clean and care for picture frames?
Thanks to our frames having no glass and antistatic paper, dust does not settle on the photo surfaces. Only the top edge of the frames requires occasional dusting with a dry cloth to avoid damaging the photo surfaces.
Can I buy or replace photos for my existing gallery wall?
Yes, we have taken care of the future of your gallery. You can easily replace and buy new photos. This is possible through your user account in our store. After logging in, you have access to your gallery that you once ordered. As part of the "Framky Lives With You" service, you can edit it and click on the individual frames in which you want to replace the photos. They will be printed on the same paper, with the same printer, and glued to the same cardboard, so they will match the entire composition.
Can I expand my photo wall gallery with new frames?
Yes, you can also expand your gallery with new frames - by logging in, just edit the previous order and set new frames as you wish in the places you want. You can purchase a template covering your entire gallery to simply and quickly hang the new frames and match them to your gallery.